Win them back

Every unhappy review already got a calm public reply. If you know the customer, a short private message from you is often what turns an unhappy customer around. We write it; you send it from your own phone or email. We never contact them.

No unhappy reviews in the last 120 days. Nothing to win back.

You and your competitors

Your Google profile

Your Google rating

One reading a month. Hover a point, or open "See the numbers", for the details.

Reviews each month

Reviews we saw and handled for you, the last six months.

Star ratings, last 90 days

What keeps coming up

In 1 to 3-star reviews from the last 90 days, counted by topic.

Nothing comes up more than once. Unhappy reviews, when they happen, are about different things.

Did the fix work?

For each complaint you marked fixed: how many reviews mentioned it in the 90 days before, against every review since.

What customers love

Customers won back

Unhappy reviewers who raised their star rating after hearing back from you.