Every review gets a reply.
You don't lift a finger.
I set WinBack up for you. From then on it spots every new review, writes a reply that sounds like you, and posts it. Happy customers get thanked by name. Unhappy ones get a calm, honest apology. Want to OK the tough ones first? You'll get an email with a button. No app, no login.
Soon Opening as soon as Google approves replies on Google reviews
You've closed up, you're finally on the couch, and your phone buzzes. New review.
You know you should answer it. People read those replies before they decide to come in. you'll do it tomorrow. (you won't.)
WinBack answers it within minutes, even while you're asleep.
I set it up. Then you forget about it.
Subscribe
No account to make. Pay through Stripe and I get a message straight away.
We get you set up
About 3 minutes on your own page, or 15 on the phone with me. You find your business on Google and pick the voice that sounds like you, from replies written to one of your own reviews.
Get on with your day
New reviews get a reply within minutes. You get an email with the review and what was said, or no email at all if you'd rather.
It posts in your name, so it's careful.
Every reply goes through a safety check before it goes anywhere. Here's the short version.
It will
- Thank people by first name when it can
- Mention the actual things they wrote about
- Apologize properly when something went wrong
- Invite unhappy customers to get in touch with you
It won't
- Promise refunds, discounts or freebies
- Post links, phone numbers or email addresses
- Make up facts, names or policies
- Argue, get defensive, or admit legal fault
If it can't write a reply it's sure about, it doesn't post anything. That review comes to you (and me) instead.
The reply is step one. Winning them back is the point.
Every client gets a private dashboard that shows how their reviews are moving, and helps turn unhappy customers around.
- Win them back. For every unhappy review, a short private message from you, written for you to send yourself, so it comes from you.
- Won back, counted. When an unhappy customer raises their Google rating after hearing from you, it shows up, automatically (once Google replies are on).
- What keeps coming up. Complaints counted by topic, with the customers' own words, so you fix the cause, not just the review.
- Your rating over time. Month by month, with reviews per month and how fast replies go up.
Pick a review. See what it would say.
Free help, whether or not you sign up: the reply writer on its own page, a one-minute review check-up, a review QR code with printable counter cards, how to answer a bad review, how to get more reviews, and Google's review rules for 2026.
Hey, I'm Drew. I built WinBack because replying to reviews is one of those jobs every owner knows matters and nobody has time for. The big chains have whole teams answering every review. The corner shop has you, at 11:48pm.
This is my attempt to even that out. I set up every customer myself, so if something's off, or you want something changed, you text me. You'll get a real person, not a ticket number.
Drew
Call or text (401) 297-8170 · drew@winbackreviews.com
What owners say
More than replies. Same price.
Everything else a busy owner never gets round to, switched on when you want it.
A free website
A one-page site with your best reviews, hours, a call button, directions and a booking form. Change it by just saying what you want.
Chat on your website
Answers visitors straight away from what you tell it, and emails you their details when they want to book.
Posts, ready to share
Each week, your best recent reviews turned into posts for Facebook or Instagram: copy the caption, download the picture.
Hear about problems first
A quick "how did we do?" after each visit. Unhappy customers can tell you privately, and everyone still gets your Google link.
Bring customers back
A friendly note, which you approve, to customers you haven't seen in a while, and a count of who came back.
En español también
Replies match the reviewer's language, and your website, chat and review emails can all be in Spanish.
$39 a month, and a one-time $40 setup fee.
That's the whole price list. The setup fee is paid once, separately from your subscription. No per-reply charges, no contract, cancel anytime, and a 30-day refund on monthly charges.
Launching soon. Join the waitlist and I'll email you the day it opens.
sign up early, keep your price ♥
Stop owing people replies.
Join the waitlist, and when it opens I'll set it up for you. After that, every new review gets answered while you handle the business.