One plan. $39 a month.
Plus a one-time $40 setup fee. Everything's included, with no per-reply charges and no contract.
+ a one-time $40 setup fee, billed separately
Launching soon. Join the waitlist and I'll email you the day it opens.
Every review answered
- Google replies as soon as Google approves access, and to reviews on your website
- Replies in your own voice, matched to the star rating, in the reviewer's language
- A safety check on every reply before it posts
- Approve replies first from a button in your email, or let them post; an email when they go out (or none, your call)
- Replies written for Yelp, TripAdvisor or anywhere else, ready to copy and paste
More reviews
- Your own short review link and printable counter cards with a QR code
- Review requests by email: give us your customers' emails, or have your booking or invoicing app send them, and each gets a friendly ask, plus one reminder
- A review box and a star-rating badge for your website, and images of your best reviews to post
Win more customers
- A free one-page website with your best reviews, hours, a call button, directions and a booking request form, in the look you pick. Change it by just typing what you want
- Chat on your website that answers visitors from what you tell it, and emails you their details when they want to book
- Each week, your best recent reviews as ready-made posts for Facebook or Instagram (you post them; we don't)
- A quick “how did we do?” before the review ask, so unhappy customers can tell you privately. Everyone still gets your Google link
- Friendly “we miss you” emails, which you approve, to customers you haven't seen in a while
- Your website, chat and review emails in Spanish if your customers prefer it
Know where you stand
- Your own reputation dashboard: rating trend, what keeps coming up in unhappy reviews (mark one fixed and it shows whether the fix is working), and what customers love
- Win-back help: a private message written for every unhappy customer, for you to send, and a count of the ones who raised their rating
- A monthly report: reviews answered, your rating and how it's moving, how fast replies went up
- A heads-up when the same complaint keeps coming up, and a flag when a low Google review looks like it breaks Google's rules, with how to report it (or I report it for you)
A person, not a platform
- Set up in about 3 minutes on your own page, or I do it with you
- Your own private page: every reply, anything waiting for your OK, and a pause button
- Changes whenever you want: on your page, or just call, text or email
No account or password: you confirm your email with a code, then pay. Checkout only charges the monthly subscription, securely through Stripe. The setup fee is billed separately, once, and is non-refundable. Monthly charges can be refunded within 30 days.
sign up early, keep your price ♥
Cancel anytime, 30-day refunds
Month to month. Cancel from the billing page or just tell me. Monthly charges can be refunded within 30 days. The setup fee is non-refundable.
You're always in the loop
An email when replies go out, and a button to approve the ones you want to see first. Nothing to log in to.
Talk to a real person
Questions before or after you sign up? Call or text (401) 297-8170, or send a message.
Curious what you'd get? Try a sample dashboard or see a sample monthly report. Shopping around? Here’s how WinBack compares to Birdeye, Podium and NiceJob, honestly.
Less than one lost customer.
If a single unhappy review gets a good reply and that customer comes back, it's paid for itself.