For law firms and solo attorneys

Reviews answered, and confidentiality kept.

Prospective clients read your reviews and the replies under them. WinBack answers them for you in general, careful terms, and lets you decide what happens with the negative ones.

Join the waitlist How it works

Why replies matter for law firms

Confidentiality comes first

The ABA's Formal Opinion 496 (2021) says a negative online review doesn't let a lawyer reveal client information in a reply. WinBack's replies for law firms never use a name, mention a matter, or confirm that someone was a client.

You decide about the negative ones

The same opinion suggests lawyers consider not responding to negative reviews at all. With WinBack, replies to 1 to 3 star reviews can wait for your OK, and you can skip any of them.

Thank the happy clients, carefully

A short, warm thank-you under a 5-star review shows prospective clients you care, without saying anything about the case.

What a reply looks like

An example, written the way WinBack would write it.

★★★★★

“Professional, responsive and honest from start to finish. Highly recommend.”

The reply

Thank you for taking the time to share this. Being responsive and straightforward is exactly what we aim for with everyone we work with.

General on purpose: no name, no matter, nothing confirming a client relationship.

What you get

  • Every new review answered within minutes (Google reviews as soon as Google approves access), in your voice
  • A safety check on every reply before it posts, and the tough ones can wait for your OK
  • Friendly review requests to your customers, by email, or automatically from your booking or invoicing app
  • A short monthly report, and a heads-up if the same complaint keeps coming up
  • I set it all up. No app, no login, no contract, and a full refund within 30 days of any charge

Questions law firms ask

It's built around it: replies stay general, never use names or case details, and never confirm that someone was a client, and negative reviews can wait for your OK or be skipped. It isn't legal advice, and your state's rules are what count.

Yes for most firms: it switches on when the business looks like a legal practice (attorney, law firm, LLP and similar), and I can switch it on for any business during setup.

$39 a month plus a one-time $40 setup fee, no contract, and a full refund within 30 days of any charge.

$39 a month. I set it all up.

Plus a one-time $40 setup fee. No contract, cancel anytime.

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