The fine print, in plain English

Terms of Service

effective September 25, 2026

Welcome! These terms are the agreement between you and WinBack Reviews ("we", "us") when you use our website and service at winbackreviews.com or aireviewresponce.com. By subscribing, you're agreeing to them. We've kept them short and honest.

What the service is

WinBack Reviews is a done-for-you service. After you subscribe, we set it up with you: we connect the places your reviews appear (your website's review box, and Google once Google has approved access) and learn how your business talks. From then on we write a reply to each new review and post it for you, in your business's name. You choose whether replies to negative reviews (1 to 3 stars), anything under 5 stars, or every review wait for your approval first; anything not set to wait is posted without asking you.

You

• You need to be at least 16, and using the service for a business.
• Give us a real email and phone number so we can reach you. Approval requests go to that email.
• Approval links let whoever has them approve a reply, so don't forward them.

Billing

• The subscription is the monthly price shown when you subscribe (currently $39/month for new customers), billed monthly through Stripe, and renews automatically until you cancel.
• The price for new customers goes up over time. Yours stays the price you signed up at for as long as your subscription stays active. If you cancel and subscribe again later, the price at that time applies.
• There's also a one-time setup fee (currently $40), set at the time you subscribe. It isn't charged at checkout; it's billed separately, once. Cancelling and coming back later doesn't mean paying it again.
• If a card payment keeps failing for three weeks, replies, review requests and Google posts pause until a payment goes through. Nothing is lost: they pick up where they left off.
• Monthly charges can be refunded within 30 days of the charge. The setup fee is non-refundable, except when the service breaks on our end: then the setup fee and the affected monthly charges are refunded, provided you can show what went wrong, and we decide whether the fault was ours. See our Refund Policy.
• You can cancel anytime from Stripe's billing page or by asking us. Your plan stops renewing and replies continue until the end of the period you've paid for. See our Refund Policy.
• We won't raise the price of an active subscription.

About AI-written replies (please read this one)

Replies are written by AI and posted automatically unless you've chosen to approve them first, so by subscribing you're authorizing us to post them in your name. We check every reply before posting (no links, contact details, promises of money, or made-up facts, and nothing is posted if a reply doesn't pass), but no check is perfect. You're responsible for the replies posted on your behalf. You can get an email with each one, edit or remove them on the site where they appear, and ask us to change your settings or pause replies at any time. Replies aren't legal, medical, or professional advice.

Connected accounts and your review box

• Only give us access to accounts and listings you're allowed to manage. Each platform's own rules still apply to what's posted there.
• If you add our review box to your website, you're responsible for the reviews shown there. You can hide spam or abuse, but don't hide genuine reviews just because they're negative.

Fair use

• Don't use the service for anything illegal, deceptive, or harmful.
• Don't try to break, overload, copy, or reverse-engineer the service.
• Don't resell access without our written OK.
• Only give us the emails of people who are your customers, for review requests. Ask every customer the same way: don't use the service to ask only happy customers for reviews, don't offer anything in return for a review, don't ask customers to name a staff member in their review or set staff review targets, and don't pressure anyone to review while they're still at your business. All of these are against Google's rules.
• Keep your private page link to yourself. Anyone with it can change your settings; ask us and we'll replace it.

We can suspend or end service for anyone who breaks these rules.

Honesty about limits

We work hard to keep the service fast and available, but it's provided "as is" — we can't promise it will always be perfect, uninterrupted, or error-free. To the fullest extent the law allows, our total liability to you is limited to the amount you paid us in the three months before the issue arose. Nothing in these terms takes away rights the law says you always have.

Ending things

You can cancel and stop using the service anytime. We can suspend or end service that violates these terms. Sections that by their nature should survive (like the liability limits) survive.

Governing law

These terms are governed by the laws of the State of Rhode Island, USA.

Changes

If we update these terms, we'll change the date above; meaningful changes will be flagged on the site. Continuing to use the service means you accept the update.

Contact

Questions? Email drew@winbackreviews.com or call (401) 297-8170.