For doctors, therapists, chiropractors and clinics

Answer every patient review, safely.

Patients read your replies before they book. WinBack answers every review for you, and for healthcare it switches to privacy mode on its own: no names, no visits, no treatments.

Join the waitlist How it works

Why replies matter for doctors, therapists & clinics

Privacy law comes first

Thanking someone by name or mentioning their appointment can confirm they're a patient. US regulators have fined practices $10,000 to $50,000 for revealing patient details in replies to reviews. WinBack keeps every reply general.

The hard reviews go to a person

A review that mentions an injury, getting sick or legal action is never answered automatically. It comes to you with a draft, so you can call first.

Nothing reused as marketing

For healthcare practices, WinBack never turns a patient's review into a social post or an image. Quoting a patient as advertising needs their written OK.

What a reply looks like

An example, written the way WinBack would write it.

★★★★★

“The whole team made me feel at ease, and I was seen right on time.”

The reply

Thank you for the kind words about our team. Making people feel at ease, and respecting their time, matters a lot to us. We'll be sure to pass this along.

Privacy mode: no name, and nothing that confirms a visit or a treatment.

What you get

  • Every new review answered within minutes (Google reviews as soon as Google approves access), in your voice
  • A safety check on every reply before it posts, and the tough ones can wait for your OK
  • Friendly review requests to your customers, by email, or automatically from your booking or invoicing app
  • A short monthly report, and a heads-up if the same complaint keeps coming up
  • I set it all up. No app, no login, no contract, and a full refund within 30 days of any charge

Questions doctors, therapists & clinics ask

Yes. Privacy mode turns on automatically for healthcare, therapy and counseling practices, and it can be switched on for any business. Replies never use a name or confirm that someone is a client or patient.

Yes. You can have replies to negative reviews, or every review, wait for your OK, with one tap from your email.

Yes: patients you choose get one friendly email asking for a Google review, with one reminder, and everyone is asked the same way. It's your call whether to ask at all.

$39 a month. I set it all up.

Plus a one-time $40 setup fee. No contract, cancel anytime.

Join the waitlist Ask me a question

Not sure where you stand? Take the free one-minute review check-up.