Here's exactly what happens.
No jargon. This is the whole thing, from the moment you subscribe to the moment you find out a review has been answered.
You subscribe. I set it up.
Subscribe on the pricing page. There's no account to create: Stripe takes your payment, email, phone and business name, and I get a message straight away.
Your welcome email has a link to set up in about 3 minutes: find your business on Google, hear your replies in three voices on one of your own reviews and pick one, and choose which replies wait for your OK. Rather talk it through? I'll call or text within one business day and we do it together in about 15 minutes. Either way, you never have to log in to anything.
- You subscribe (takes a minute)
- I reach out and we set it up together
- Every new review gets a reply. You do nothing.
I connect the places your reviews show up
Your website: a review box goes on your site with one line of code. I'll send it to you or whoever runs your site, or add it myself if you give me access. Visitors can leave a review right there, and each one gets a reply underneath, usually within seconds.
Google: you add me as a manager on your Google Business Profile (I'll walk you through it; it's two minutes). Google has to approve services like this before they can post replies, and I'm working through that now. As soon as it's approved, your Google reviews get switched on.
Yelp: not possible. Yelp doesn't let outside apps post replies, and I'd rather tell you that up front than pretend.
I learn how you talk
Your business name, what you do, and a few words on your voice. That's what every reply is built around.
The tone follows the stars. Four and five stars get a warm thank-you that mentions what they loved. One to three stars count as negative: they get a sincere apology and an invitation to get in touch, with no excuses and no promises you didn't make.
A review comes in. A reply goes out.
WinBack writes the reply, then checks it before posting: no links, no phone numbers, no refunds or discounts, no made-up facts, nothing that reads like a robot. If it can't get a reply it's confident about, it doesn't post. It asks you instead.
You get an email with the review and exactly what was said (or no emails at all, if you'd rather). Replies are written in the reviewer's language and worded differently each time, so a page of them never looks copy-pasted.
Want a say first? Replies to negative reviews (1 to 3 stars), anything under 5 stars, or every single review can wait for your OK. You get an email with the review and the draft, and a button. Tap it, change anything you like, and post it or skip it. No login.
- Jordan leaves a 2-star review on your site
- WinBack writes a reply and runs the safety check
- You get an email: “A reply is waiting for your OK”
- You tap the button, tweak a word, and post it
If something breaks, I'm the one who hears about it
If a connection stops working, the alert comes to me, not you, and I fix it. If I need something from you (like re-adding me on Google), I'll call.
If a bad review comes in, I see it too, the same day. Want the voice changed, approvals switched on, or replies paused for a while? Just call, text or email.
On the 1st of each month you get a short report (skipped in a month when nothing happened; here's a sample). To bring in more reviews you get your own review link, counter cards, and friendly review requests emailed to your customers for you. Every email links to your own private page, where you can see every reply, pause, or change how approvals work.
Your page also has a reputation dashboard: your rating over time, what keeps coming up in unhappy reviews (fix one, mark it fixed, and it shows whether complaints actually dropped), and a Win them back list. For each unhappy customer we write a short private message from you, for you to send yourself if you know them, and when one of them raises their Google rating, it's counted as won back. Try the sample dashboard.
“Can the replies be a bit less formal?”
“Done. The next ones will sound more like you.” That's the whole support process.
Ready when you are.
Subscribe, and I'll handle the rest. The next review answers itself.